Refund policy

Effective Date: 01 December 2025

Thank you for choosing PharmEzy – Krafted for Health (“we”, “our”, “us”). We specialize in surgical products, footwear, compression garments, rehabilitation, physiotherapy, and related healthcare products. Due to the nature of these products and in the interest of maintaining the highest standards of hygiene and safety, we request that you carefully review this Return and Refund Policy before placing an order.

By making a purchase on https://www.thepharmezy.in/ (“Website”), you agree to the terms outlined below.

1. Returns and Exchanges

All sales made on PharmEzy – Krafted for Health are final.

In accordance with strict hygiene, safety, and quality standards applicable to healthcare and medical-use products, we do not accept returns or exchanges once an order has been delivered. This policy helps us ensure the safety and well-being of all our customers by preventing potential contamination or misuse of products.

2. Refunds

As returns and exchanges are not permitted, refunds will not be issued once an order has been successfully delivered.

Refunds may be considered only in the following exceptional cases:
- An incorrect product has been delivered
- The product is damaged at the time of delivery

Any such issue must be reported within 24 hours of delivery along with clear photographic evidence by contacting our customer support team.

Approval of refunds in such cases will be at the sole discretion of PharmEzy – Krafted for Health.

3. Customer Responsibility

Customers are advised to carefully review product descriptions, sizing details, quantities, and shipping information before completing a purchase. Once an order is placed, it cannot be cancelled, modified, returned, or exchanged.

4. Contact Information

For any questions, concerns, or feedback regarding this policy, please contact us at:

Email: pharmezyplus@gmail.com

5. Policy Acceptance

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

We appreciate your understanding and cooperation in helping us maintain safe and hygienic standards for all customers.

Sincerely,

PharmEzy – Krafted for Health
Website: https://www.thepharmezy.in/